Comments on: Smoking Hot Servers and Exploding Walls http://www.designers-who-blog.com/index.php/archive/smoking-hot-servers-and-exploding-walls/ A Design blog for designers, photographers, writers, marketeers, etc., who blog Thu, 23 Dec 2010 15:32:36 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: cat http://www.designers-who-blog.com/index.php/archive/smoking-hot-servers-and-exploding-walls/comment-page-1/#comment-97753 cat Sat, 02 Aug 2008 13:52:44 +0000 http://www.designers-who-blog.com/?p=950#comment-97753 I can imagine it must have been awful for The Planet. As well as those having to explain to their clients. I hope you didn't lose anyone with FamilyReunion.com? cats last blog post..<a href="http://feeds.feedburner.com/~r/designers-who-blog/UBiH/~3/352666189/">c. gregori dot com blog</a> I can imagine it must have been awful for The Planet. As well as those having to explain to their clients. I hope you didn’t lose anyone with FamilyReunion.com?

cats last blog post..c. gregori dot com blog

]]> By: Craig Richards http://www.designers-who-blog.com/index.php/archive/smoking-hot-servers-and-exploding-walls/comment-page-1/#comment-97615 Craig Richards Tue, 08 Jul 2008 22:17:56 +0000 http://www.designers-who-blog.com/?p=950#comment-97615 I've been leasing servers since the dawn of the internet era (in the mid-'90s) with dozens of firm and have never been more satisfied with the service and reliability at The Planet. This accident, though a fluke, was a difficult experience for us at FamilyReunion.com but a nightmare for the administration and staff at The Planet. I felt empathy more than anything else and am relieved for all of us that they quickly recovered. I’ve been leasing servers since the dawn of the internet era (in the mid-’90s) with dozens of firm and have never been more satisfied with the service and reliability at The Planet. This accident, though a fluke, was a difficult experience for us at FamilyReunion.com but a nightmare for the administration and staff at The Planet. I felt empathy more than anything else and am relieved for all of us that they quickly recovered.

]]> By: Cat http://www.designers-who-blog.com/index.php/archive/smoking-hot-servers-and-exploding-walls/comment-page-1/#comment-97237 Cat Sun, 08 Jun 2008 04:20:20 +0000 http://www.designers-who-blog.com/?p=950#comment-97237 “For us, we didn’t have any data loss. No hardware loss. And limited customer loss.”

Conor, that is SO good to hear! Communication is so key in these situations, yes?

Backing up a WP blog is dead easy and automatic. I’m surprised when people don’t put it in place. And for the web files, it’s really just a matter of keeping a copy together on your hd.

“including that Hands-on Blog you had been looking for Cat”

Yeah! I’ll be looking forward to reading it. I wasn’t sure how I’d find reading about hosting and such, but Velda’s patient descriptions were very interesting so I would advise people to visit.

“Vacation sounds nice ….”

Can you hold out until October? The dates are set … the condos are a waiting …

]]> By: Conor http://www.designers-who-blog.com/index.php/archive/smoking-hot-servers-and-exploding-walls/comment-page-1/#comment-97236 Conor Sun, 08 Jun 2008 03:51:28 +0000 http://www.designers-who-blog.com/?p=950#comment-97236 Well it took a few days to resolve, but everything was restored. We actually had 9 of the 15 computers back online the following day, and the other computers were resolved the next day. There was another outage on those again, but everything is fully resolved at this point. Backups, as you can imagine, are a HUGE concern. Nobody really does the backups until it's too late. There's a number of places that offer online backup service that are fairly cheap too. For us, we didn't have any data loss. No hardware loss. And limited customer loss. We were lucky. I have a buddy of mine also in the hosting business and 3 of his servers were offline. Unfortunately he's only now getting established, and for this sort of hit, he'll likely face a huge turnover rate. I'm very grateful to all the people hosting with Hands-on who not only understood what was going on, but also the offers of what they could do to help us. Customer loyalty at it's best! We'll be launching our backup portion of Hands-on here shortly (working on it over this weekend actually). There were 3 major projects supposed to happen last week, but it looks like THIS week we'll get them hammered out (including that Hands-on Blog you had been looking for Cat ;) ) Vacation sounds nice - a cold drink on a comfy couch sounds better right now ;) Conor Treacy Hands-on Web Hosting Well it took a few days to resolve, but everything was restored. We actually had 9 of the 15 computers back online the following day, and the other computers were resolved the next day. There was another outage on those again, but everything is fully resolved at this point.

Backups, as you can imagine, are a HUGE concern. Nobody really does the backups until it’s too late. There’s a number of places that offer online backup service that are fairly cheap too.

For us, we didn’t have any data loss. No hardware loss. And limited customer loss. We were lucky. I have a buddy of mine also in the hosting business and 3 of his servers were offline. Unfortunately he’s only now getting established, and for this sort of hit, he’ll likely face a huge turnover rate. I’m very grateful to all the people hosting with Hands-on who not only understood what was going on, but also the offers of what they could do to help us. Customer loyalty at it’s best!

We’ll be launching our backup portion of Hands-on here shortly (working on it over this weekend actually). There were 3 major projects supposed to happen last week, but it looks like THIS week we’ll get them hammered out (including that Hands-on Blog you had been looking for Cat ;) )

Vacation sounds nice – a cold drink on a comfy couch sounds better right now ;)

Conor Treacy
Hands-on Web Hosting

]]> By: Cat http://www.designers-who-blog.com/index.php/archive/smoking-hot-servers-and-exploding-walls/comment-page-1/#comment-97235 Cat Sun, 08 Jun 2008 03:39:46 +0000 http://www.designers-who-blog.com/?p=950#comment-97235 Yeah. It was just one of those freak accidents that make you think. I have my databases set to back up weekly so I'm not on too bad of a position if it does happen. I tried out the daily but it got to be too much hassle. Yeah. It was just one of those freak accidents that make you think. I have my databases set to back up weekly so I’m not on too bad of a position if it does happen. I tried out the daily but it got to be too much hassle.

]]> By: Zinni http://www.designers-who-blog.com/index.php/archive/smoking-hot-servers-and-exploding-walls/comment-page-1/#comment-97234 Zinni Sun, 08 Jun 2008 03:26:42 +0000 http://www.designers-who-blog.com/?p=950#comment-97234 Wow I can't believe that happened... I just backed up all my databases after reading this. Hopefully the company is able to sort out most of the cases for its clients. I would hate to be in their position. Zinnis last blog post..<a href="http://feeds.feedburner.com/~r/zinnidesign/PSFEED/~3/305821386/">Establishing Criteria for Good Internship Experiences</a> Wow I can’t believe that happened… I just backed up all my databases after reading this.

Hopefully the company is able to sort out most of the cases for its clients. I would hate to be in their position.

Zinnis last blog post..Establishing Criteria for Good Internship Experiences

]]> By: cat http://www.designers-who-blog.com/index.php/archive/smoking-hot-servers-and-exploding-walls/comment-page-1/#comment-97100 cat Thu, 05 Jun 2008 00:50:21 +0000 http://www.designers-who-blog.com/?p=950#comment-97100 Conor - I'll bet you are more than ready for a holiday after this! It really must be a nightmare to handle these problems on top of your regular schedule. I keep trying to wrap my head around 600 customers and just can't imagine what it'd take to sort it all out. But I believe them knowing that there are real people behind the Hands-on sign is an added plus. Sure, it's taken a ton of extra time for you all to work this way (I know how much time you take with me), but it's the glue that holds HO together. Velda - well, it's been way crazier for you than me for sure! I've just been goofing off, waiting for things to right. And I guess I really needed this (short) time off too. Now about that needed vacation ... ;-) cats last blog post..<a href="http://feeds.feedburner.com/~r/designers-who-blog/UBiH/~3/304401366/">Smoking Hot Servers and Exploding Walls</a> Conor – I’ll bet you are more than ready for a holiday after this! It really must be a nightmare to handle these problems on top of your regular schedule. I keep trying to wrap my head around 600 customers and just can’t imagine what it’d take to sort it all out.

But I believe them knowing that there are real people behind the Hands-on sign is an added plus. Sure, it’s taken a ton of extra time for you all to work this way (I know how much time you take with me), but it’s the glue that holds HO together.

Velda – well, it’s been way crazier for you than me for sure! I’ve just been goofing off, waiting for things to right. And I guess I really needed this (short) time off too.

Now about that needed vacation … ;-)

cats last blog post..Smoking Hot Servers and Exploding Walls

]]> By: velda http://www.designers-who-blog.com/index.php/archive/smoking-hot-servers-and-exploding-walls/comment-page-1/#comment-97094 velda Wed, 04 Jun 2008 20:39:48 +0000 http://www.designers-who-blog.com/?p=950#comment-97094 Heheh, yeah that ad has some unfortunate wording now doesn't it? Thanks for still having kind words to say about us despite the last few days of craziness! Heheh, yeah that ad has some unfortunate wording now doesn’t it? Thanks for still having kind words to say about us despite the last few days of craziness!

]]> By: Conor Treacy http://www.designers-who-blog.com/index.php/archive/smoking-hot-servers-and-exploding-walls/comment-page-1/#comment-97087 Conor Treacy Wed, 04 Jun 2008 15:43:54 +0000 http://www.designers-who-blog.com/?p=950#comment-97087 Hey Cat - great article, and thanks for the support. As you can imagine, we're still trying to sort through the aftermath and dealing with hundreds of support tickets. While we attempted to keep everyone updated regarding the issue, we found that some people from parts of the world couldn't get to our web site. We had news posted on the main page, and in the support area, and we also tried to be online as much as possible. Personally I've now just had a total of 8 hours of sleep since the incident first started at approx 4:30pm PST on Saturday. Velda, Eva and Chris (the other main folk that make up Hands-on) have also been working double and triple overtime with our clients. Unfortuantely in this sort of event our hands are tied. :( We're grateful for the customers/friends that we have hosting with us. I never liked calling people customers or clients as they're more like family. We have a relationship with almost all our clients on a personal level and that's one of the key things that set us apart from other companies. I am hopeful that in the next few days things will settle down and business will return to usual (whatever that is). For now, please know that we are working extra hard to keep things operational, and the people at The Planet are going through a rough time, but surviving. I do not know of any other data center (or business) that could suffer such as disaster and within 55 hours have everything fully operational again as if nothing had happened! Truly amazing stuff! Thanks for the support, Conor Hey Cat – great article, and thanks for the support.

As you can imagine, we’re still trying to sort through the aftermath and dealing with hundreds of support tickets. While we attempted to keep everyone updated regarding the issue, we found that some people from parts of the world couldn’t get to our web site. We had news posted on the main page, and in the support area, and we also tried to be online as much as possible.

Personally I’ve now just had a total of 8 hours of sleep since the incident first started at approx 4:30pm PST on Saturday. Velda, Eva and Chris (the other main folk that make up Hands-on) have also been working double and triple overtime with our clients. Unfortuantely in this sort of event our hands are tied. :(

We’re grateful for the customers/friends that we have hosting with us. I never liked calling people customers or clients as they’re more like family. We have a relationship with almost all our clients on a personal level and that’s one of the key things that set us apart from other companies.

I am hopeful that in the next few days things will settle down and business will return to usual (whatever that is). For now, please know that we are working extra hard to keep things operational, and the people at The Planet are going through a rough time, but surviving. I do not know of any other data center (or business) that could suffer such as disaster and within 55 hours have everything fully operational again as if nothing had happened! Truly amazing stuff!

Thanks for the support,

Conor

]]> By: Cat http://www.designers-who-blog.com/index.php/archive/smoking-hot-servers-and-exploding-walls/comment-page-1/#comment-97079 Cat Wed, 04 Jun 2008 11:54:52 +0000 http://www.designers-who-blog.com/?p=950#comment-97079 It must have been panic city for everyone on the hosting end. I just hope <a href="http://www.classmates.com"> www.classmates.com</a> and <a href="http://www.familyreunion.com">www.familyreunion.com</a> and <a href="http://www.tigerdirect.com"> www.tigerdirect.com</a> feel the same way I do as we were all down together. It must have been panic city for everyone on the hosting end.

I just hope http://www.classmates.com and http://www.familyreunion.com and http://www.tigerdirect.com feel the same way I do as we were all down together.

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